The Brandt

"Hi! We’ve lived here almost 3 years. This is the first time leaving a review anywhere but wanted to shoutout Jaylin at the front office⭐️⭐️⭐️⭐️⭐️!! This complex NEEDS more agents like him!- I had a package that was delivered to the parcel lockers (that we’re charged a monthly fee for whether you use it or not) on 4/16 that I never received a code for. I contacted the place I ordered from and I gave it the weekend before contacting USPS, and the front office. This brings us to 4/21 I called the front office, the lady was short, gave no explanation about the situation, expressed no empathy and essentially just said “You need to call this number and they’ll tell you what locker it’s in”, I called the number she gave me which was to the parcel locker company, they were super kind and helpful. They let me know that the locker system had been down which is why I never received a code and that they were unable to pull up any information but that they were going to send a locker audit request to the front office with my contact so that they can open all the lockers and find the package. 4/22 - (I called the front office in the morning on the way to work and left a voicemail about the situation and the locker audit request and that I was ideally hoping to have my package before Saturday the 25th. Got no response.) 4/23 - (I still haven’t heard anything and have no time to go to the office during business hours.) That brings us to today 4/24, I got off work early and stopped by the front office, luckily for me, Jaylin was the only agent available and was immediately so great. This was my first time being assisted by him at the office, but it was extremely refreshing compared to the “not my problem/annoyed” vibe I’ve been met with the few times I’ve been in there. He asked the other two about the locker audit, both seemed to not care/not know anything about it, one even told him it was going to take a while, but the whole time he kept telling me “I got you!” with such a positive attitude. We walked over to the parcel lockers, opened all the lockers up, not even 5 minutes in he found my package and now I have my birthday dress in time for Monday!!! This guy needs to be leading the team! I have no idea how stressful/overwhelming this job can be but this is our home and sometimes all you want to hear is “I got you!” or simply “We’re sorry to hear that and we’ll try our best to help.”"

"Well, I move Here to the Brandt From Las Vegas Nevada in 2023 my first Home in Texas I had a two bedroom two bath on the third floor high ceilings upgraded very nice. It’s very quiet over there. I had no issues. I felt safe. I have fell asleep with my door unlocked and no one have come in. They keep up with the landscape outside the pool area is very nice and I love the fact that they have the parcel boxes for your packages in case you’re worried, but if not, I have had a package set on my porch for a couple of days and no one touched it unfortunately I did have to move back to the West Coast so after two years of being here it was so sad to say goodbye. Alyssa is the best when you go and ask for her, she will get you right and I’m pretty sure you will enjoy your stay as I did."

"I had messaged through the Aprtment List app. I’m working on saving for a studio or 1 bedroom by April 2026. Jem had reached out letting me know available 1 bedrooms were getting low in availability. She was quick with her responses and helpful with answering my questions. She was very helpful and kind, I appreciate her very much. Awesome customer"

"Staff is amazing and always willing to help when needed!"